F.A.Q.

What makes your design so unique?
Sablier is the first concave watch in the industry. Our pioneering design of the lens and dial has been awarded a U.S. utility patent after passing a stringent test of originality. The curved crystal facade offers naturally glare-free, unobstructed visual intake while the curvature helps to prevent the crystal from being scratched and damaged. Blending fluidity, functionality, and comfort, Sablier’s design offers a new genre of timepiece that embodies iconic form and seamless ergonomics.

How do these innovative features benefit the user?
They increase functionality and prolong the durability of an important, everyday instrument. The ideal engineering of our watch also allows free movement of the wrist. By placing the crown at the two o’clock position, we’ve maximized comfort.

In addition, more than 6.5 million Americans over the age of 65 have a severe visual impairment. By 2030, medical experts and health officials predict that rates of vision loss in the United States will double, as America’s 78 million baby boomers continue to age. The current trend in the luxury watch market centers on elaborate and excessively ornamented fabrication, which often overlooks the needs of those with deteriorating eyesight. Even those with excellent vision can benefit long-term from not having to strain constantly to catch the time.

Where can I buy a Sablier watch?
Our timepieces can be purchased here on our website, or through any of our esteemed retailers. We work in a close partnership with our jewelers to ensure they are as well-versed in our offering as we are.

Can I design a custom timepiece with you?
While we don’t currently offer fully bespoke designs, our watches are made for customization. Pair any face with any strap (we have multiple colors and textures to choose from) for the perfect, “all-you” look.

Do you offer a warranty?
Yes! Your watch is covered by a two-year guarantee from the date of purchase. The warranty covers manufacturing and material defects only. This warranty does not cover crystal or band damage resulting from mistreatment, normal wear, abuse, accidents, or modification through the addition or substitution of parts not manufactured by Sablier LLC. However, we are happy to complete out-of-warranty repairs for a fee. Should you have any questions about a warranty repair, an out-of-warranty repair, or anything else regarding your watch, please contact us at 1-800-814-1999 or by email at service@sablierwatches.com.

How often should I have my Sablier watch serviced? Will my local jeweler handle maintenance, or should I ship it back to you?
Similar to any other piece of equipment, your Sablier timepiece should receive periodic maintenance. Our service specialists advise clients to seek out service every five years. These cleanings and inspections will ensure the reliability and prolonged performance of your watch. To send your timepiece in for maintenance, please use the following address:

Sablier Service Center
92 Nassau Street
Princeton, NJ 08542
USA

Are Sablier timepieces resistant to water?
Yes! Your watch is equipped with a screw-down crown, which ensures water resistance up to 50 meters/165 feet/5 ATM.

What should I know about correctly setting the time on my Sablier watch?
The watch is wound automatically when worn on the wrist. If it is motionless for more than 36 hours, the time will need to be reset, and it will need to be wound manually.

The date will change at midnight (12 a.m.). When setting the time/date in the afternoon, please turn the hour hand past noon (12 p.m.) to ensure that the calendar will change at midnight.